You can use the Complaints Module to log and manage both informal and formal complaints.
From the Home Page, click Modules and then Complaints.
Note: Depending on your system settings and account type, you may not be able to see the below screen. Instead, upon selecting Complaints as above, it may automatically open a complaint record.
Enter the complaint details.
Note: You can select multiple Complaint Types if applicable.
Note: When answering the question Is Potential PII Claim?, if Yes is selected, this will automatically create a new record in the PII Claims Module.
Once all the details have been entered, click Save.
For the next step in the Complaints process, please refer to article Assign Complaint Acknowledgement.
Should you have any questions or need any support please contact the team at firstname.lastname@example.org or telephone 01829 731 200.