When a User is created, in order for them to gain access to the System and receive their account activation email, their account will need to be enabled.
Users showing as Disabled in the user list will not be able to log-in.
To enable a User, navigate to the Account Settings from the system Home Page.
Note: Only users with Master User permissions can access the Account Settings.
Click Firm Users.
Locate the User in the list and click Enable.
Note: It is good practice when enabling or re-enabling a User to check they have the correct permissions they require. You can find more information on User Permissions here.
The User will then receive an email containing the link to activate their account, create their password and login for the first time.
Note: All emails from the Risk & Compliance System are sent from firstname.lastname@example.org.
Should you need any further support please contact the team at email@example.com or call 01206 321 391.