Internet browsers can remember previous passwords in the background, causing new passwords to fail when using them to sign in.
To prevent this from happening, you can clear your cache before requesting a Forgotten Password link from the Riliance System.
Note: Clearing the Cache will clear all passwords stored by the browser. We would advise to make a note of any passwords you may need before proceeding with this task.
Navigate to the Three Line Menu and click Options.
Click Privacy & Security.
Navigate to Cookies and Site Data.
Click Clear Data.
A pop-up window will open. Ensure that Cached Web Content is selected in the list.
Should you have any questions or need any support please contact the team at firstname.lastname@example.org or telephone 01206 322 575.